RSS provides unlimited email support to schools with active support agreements, which may be renewed annually through to August 31, 2011.
New software purchases come with free email support until August 31, 2011.
Commencing September 1, 2011 support will only be available for a fixed fee per incident.
Your most important habit when developing and using your Overseer school database should be that of performing regular backups to diskettes or another disk drive. This will protect you against corruption due to power line brownouts, Windows crashes, hard disk crashes or other causes which may corrupt your Overseer database. A high capacity floppy disk drive or backup tape drive is a good investment. Alternatively, create a backup copy on a different hard drive (other than your C: drive); a server drive is ideal. RSS cannot assume responsibility for permanent data loss resulting from a lack of a backup database. It is good practice to keep multiple backups (e.g. daily, weekly and monthly).
A special word of caution is appropriate with respect to floppy disc backups. These can be unreliable. Backups to diskette via Overseer may appear to be successful, but may fail during a subsequent restore procedure because of one or more faulty diskettes. The only way to be certain that a backup to diskette was reliable is to copy the backup file from each backup diskette in turn to another medium (e.g. a hard drive). If the copy succeeds, then you know that the diskette is readable.
To get the maximum benefit from Overseer, we recommend that you equip your secretary, resident computer specialist and/or principal with desktop e-mail. Alternatively, have an associate use his/her e-mail account to contact us on your behalf. Remember, it is hard for us to support you through someone who does not use the Overseer application or lacks an understanding of the Windows operating system.
If you encounter a bug, please go through the check-list of common problems with Windows applications. We cannot provide unlimited support for problems related to the Windows operating system, or to computer hardware.
If the above steps do not resolve the problem, then contact us (at support@robustsoftware.com) with detailed information about the problem.